About Pulsetto

Pulsetto is one of the fastest-growing wellness tech companies - in 2025 we were officially recognised by Deloitte as the #1 Company to Watch in the Technology Fast 50 CE program.

You may have also seen us on Netflix’s “Don’t Die”, our founder’s Shark Tank pitch 🦈, or even heard that Cristiano Ronaldo and top NBA players use Pulsetto for recovery. 

Despite the spotlight, we’re a humble team, moving fast, iterating even faster, and building the future of nervous system wellness. And now we’re expanding our team to power the next stage of global growth.

About the Role

We are looking for a sharp Customer Value Manager who will architect and scale the revenue engine of our existing customer base.

Your mission will be to maximise CLTV, increase ARPU, reduce churn, and build a structured, data-driven lifecycle system that directly impacts company revenue. You will own post-purchase value creation end-to-end and operate as a strategic revenue partner to the CRO.

This role requires someone who understands subscription economics, pricing logic, experimentation, and forecasting — and can both design the strategy and execute it hands-on.

What you will do

• Own and improve CLTV, ARPU, retention, and engagement metrics

• Take ownership of lifecycle channels (email, SMS, push, in-app, subscriptions, outbound)

• Build and continuously optimize a unified omni-channel customer journey

• Design and scale onboarding, retention, churn prevention, and win-back systems

• Identify and execute pricing, loyalty, and cancellation flow optimizations

• Run structured A/B testing and cohort analysis with statistical rigor

• Build business cases and forecast lifecycle-driven revenue growth

• Align Marketing, Product, App, and Finance around retention strategy

What We Expect

• 5+ years in lifecycle, retention, subscription, or customer value roles

• Proven track record improving CLTV, ARPU, or retention in a measurable way

• Advanced data literacy — segmentation, churn prediction, uplift modeling, forecasting

• Deep understanding of subscription economics and pricing mechanics

• Experience managing complex multi-channel lifecycle programs

• Ability to translate raw data into executive-ready commercial narratives

• Strong ownership mindset and comfort in high-accountability environments

• Player-coach mentality — strategic thinker who is not afraid to execute hands-on

Nice to Have

• Experience in e-commerce, subscription, or health-tech

• Experience building or leading retention / monetization teams

• Strong marketing automation and BI background

What Success Looks Like

• Clear and measurable improvement in CLTV and ARPU

• Reduced churn through structured experimentation

• A documented, scalable lifecycle system

• Revenue growth driven by existing customers, not just acquisition

What we offer

• Hybrid work model – 3 days in the office (Vilnius) or fully remote if based elsewhere

• Full ownership of a core revenue function with measurable business impact

• High autonomy to design and build scalable lifecycle systems

• Opportunity to grow into a team lead role overseeing Engagement and Monetization

• Access to cross-functional support from Marketing, Product, Data, App, and Finance

• A ambitious environment where performance and ownership matter

Location: Vilnius / Hybrid / Remote
Employment Type: Full-time
Compensation: €6,000 – €8,000 gross/month (based on experience) + bonuses